Privacy Policy
Effective Date: - 01 December 2024
Asees Physiotherapy Services website is owned by Asees Physiotherapy Services, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Asees Physiotherapy Services, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Asees Physiotherapy Services website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Information We Collect
When you visit the Asees Physiotherapy Services, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Personal Information
We collect personal information that you voluntarily provide to us. This includes, but is not limited to:
Full Name: Used for identification and appointment scheduling.
Contact Information: Includes your phone number, email address, and residential address for communication and billing purposes.
Medical Information: If provided, details about your medical history, ongoing treatments, allergies, and previous injuries to offer personalized care.
Payment Details: In cases of online or card payments, information like billing address and payment method may be collected securely.
Emergency Contact Information: Details of a person to contact in case of emergencies during your treatment.
Non-Personal Information
When you access our website, we may collect non-identifiable data automatically, such as:
IP Address: Helps us understand the geographic location of our visitors.
Browser and Device Information: Includes browser type, operating system, and device type for optimizing the website's performance.
Website Usage Data: Tracks the pages you visit, time spent on each page, and navigation patterns to improve user experience.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via aseesphysio@gmail.com.
How We Use Your Information
We use your information strictly for legitimate purposes, including but not limited to:
Service Provision
Scheduling, confirming, and rescheduling appointments.
Delivering personalized physiotherapy treatment plans based on your medical history and preferences.
Communicating essential information regarding your appointments or treatment plans.
Communication
Sending reminders for upcoming appointments.
Notifying you about changes in our services, policies, or schedules.
Providing responses to inquiries made via email, phone, or the website contact form.
Marketing (With Consent)
Sharing updates on new services, workshops, discounts, or health tips.
Conducting client feedback surveys to improve our offerings.
Legal Compliance
Retaining records for compliance with tax laws, healthcare regulations, and other legal obligations.
Sharing of Information
We respect the confidentiality of your information and only share it in limited and specific situations:
With Service Providers
We may work with third-party companies to help deliver our services, such as:
IT service providers managing our website.
Payment processing services for secure transactions.
Appointment scheduling platforms that store your basic contact details.
Legal and Regulatory Requirements
We may disclose information if:
Required by law, subpoena, or court order.
Necessary to prevent or address fraudulent activity.
Needed to protect the safety of our clients, employees, or the public.
Consent-Based Sharing
In cases where sharing your information is not covered above, we will obtain your explicit consent.
Data Retention and Security
Data Retention
Personal and medical information will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Financial records related to transactions will be retained for tax and audit purposes for the legally mandated period.
Security Measures
We implement stringent measures to protect your data, including:
Secure storage systems for medical records and personal details.
Encrypted data transmission protocols for online interactions.
Restricted access to sensitive data, limited only to authorized personnel.
Your Rights
As a client, you have the following rights concerning your personal data:
Right to Access
You can request access to the personal data we hold about you and receive a copy of it.
Right to Correction
You may request corrections to any inaccurate or incomplete personal information.
Right to Deletion
Under certain conditions, you may request the deletion of your personal information, subject to legal or regulatory obligations that may require retention.
Right to Withdraw Consent
You can withdraw your consent for us to process your data for purposes like marketing by contacting us.
Right to Object
You may object to the processing of your personal data in specific circumstances, such as for direct marketing purposes.
To exercise any of these rights, contact us at [insert contact details].
Use of Cookies and Similar Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience.
Types of Cookies We Use
Essential Cookies: Necessary for website functionality, such as navigation.
Analytics Cookies: Collect data about how users interact with our website to improve its performance.
Preference Cookies: Remember your settings and preferences for a more personalized experience.
Managing Cookies
You can control and disable cookies through your browser settings. Note that disabling cookies may affect the website's functionality.
Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When changes are made, we will:
Post the updated policy on this page.
Update the "Effective Date" at the top of the policy.
Notify users of significant changes through email or website announcements.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
Asees Physiotherapy Clinic
Asees Physiotherapy Clinic, Shop no. 17, Janta Market, Jhungian Road, Kharar (140301)
aseesphysio@gmail.com
+917589754175